Frequently Asked Questions

My Locker

How to add multiple skippers to a boat?

We strongly recommend you do not use this option if you are cruising as a couple because you will end up with voyage logs in one account, but not the other.  For couples, it is best to sign into the same account, using email and password sign in (not Google, Apple or Facebook) and add one of you as a crew member

Sometimes it is necessary to add multiple skippers to a boat. If you share ownership of your boat, it is great to have Nebo automatically report on usage.

If each skipper uses Nebo, your Monthly Report will have a section for each skipper, showing their hours, distance traveled etc.

In order for Nebo to correctly report on shared usage, it’s important that your vessel is ‘created’ in Nebo only once. Additional skippers can then be registered to that boat.

Let us presume you have added the vessel to Nebo, and that you now want to add a new skipper.

  • First, ask the new skipper to create an account in Nebo (if they do not have one already) but to skip the boat registration step.
  • When they have done that, you must go to My Locker > Boats
  • You will see your boat in the list. If you don’t, you can add your boat by tapping + ADD BOAT
  • To add the additional skipper, tap on your boat name, scroll down until you see MANAGE SKIPPERS
  • Tap MANAGE SKIPPERS
  • Next, type into the search bar to find the nebo community members you want to add as skippers.
  • Tap the circle beside their names to select them
  • Tap CONFIRM USERS

That is it. When the new skipper restarts Nebo, they will be able to start a voyage using your boat, and you will both receive a monthly report detailing boat usage.

How to allow friends or family to track your voyage?

Share your location with fellow boaters or anyone left behind on land.

If you want someone to follow your location you there are two ways:

1. If they have the nebo app - they can just open the app, tap the search icon on the lower right of the screen, type in your boat name or account name and they will see where you are on the nebo map.

2. If the friend does not have the nebo app - you send them the Track Me link:

  • Go to My locker > Profile
  • Tap TRACK ME
  • Tap SHARE MY LOCATION
  • Your device will ask you to choose which method you would like to use to send out this link
  • Tap the chosen method
  • The associated app should open

The rest of the process will be specific to the method/app you have chosen to send out the Track Me link

When the friend receives the link they will be able to click on the link and see a webpage with a map that has just your boat on it.

If you are “underway” they will see your current position, otherwise they will see the position where your last voyage ended.

Try sending the link to yourself and clicking on it.

PLEASE NOTE: Your location will not be updated if you do not have a cellular data connection.

How to edit your personal profile?

  • Go to My Locker > Profile
  • Make any changes that are required such as editing the text fields or replacing the profile picture.
  • Scroll to the bottom of of the screen and tap SAVE PROFILE

How to switch between boats when starting a voyage?

If you have more than one boat set up in Nebo, here is how to switch between boats when starting a voyage in Nebo:

  • On the Standby screen tap PREPARE FOR VOYAGE
  • Near the top of the screen you will see a field displaying the name of your primary boat, tap that field
  • Choose the correct boat for the pending voyage
  • Then tap START VOYAGE

How to add an additional boat in Nebo?

If you are lucky enough to have more than one boat, follow these instructions to add an additional boat in Nebo.

  • Go to My Locker > Boats
  • Tap + ADD BOAT
  • Enter you boat details, the fields marked with * are mandatory
  • You can add a profile photo for your boat by tapping + ADD PHOTO,
  • Tap SAVE BOAT and you are set to go.

If you have more than one boat, be sure to choose the correct boat from the dropdown menu when you PREPARE FOR VOYAGE

PLEASE NOTE: You can always go back and complete the extra information at a later stage, or edit the existing profile. And you can add as many boats as you like.

How to update or edit an existing boat’s details?

  • Go to My Locker > Boats
  • Select the boat you wish to edit, this will open up that boat's profile
  • Make any changes you wish to make, like renaming the boat, replacing the photo, modifying the Startup Checklist and so on
  • Tap SAVE BOAT

How to delete a boat from your list of boats?

This is particularly helpful when you have sold a boat or have set up any ‘test’ boats in your Nebo profile.

  • Go to My Locker > Boats
  • Select the boat you wish to delete, this will open up that boat's profile
  • Tap the Trash Can icon at the top right of the screen
  • Tap DELETE

How to set up your Startup Checklists?

Never forget to unplug your shore-power or to take ice again! Create a customized startup list for each of your boats in Nebo.

Go to:

  • My Locker > Boats
  • Tap the boat you wish to set up with a checklist
  • Scroll down and then tap CONFIGURE CHECKLIST
  • To add new items, type in the title of the item in the “Add a checklist item” field
  • Then then tap the blue + icon
  • The item will now appear in the list
  • You can not edit items, you must delete the item by tapping the black x icon, and recreating it
  • You can easily reorder these in order of importance, by tapping the up and down chevron icons
  • Tap CONFIRM to save this list
  • Tap SAVE BOAT

After setting up your Startup Checklist, when you next tap the PREPARE FOR VOYAGE button on the Standby screen, you will see your Startup Checklist under your boat name. Simply click on “Expand” to tick off your list before you get underway. Tap IGNORE if the checklist is not required for this voyage.

This feature helps you remember the critical items that must be addressed before departing the marina or anchorage.

How to add a profile photo of your boat?

  • Go to My Locker > Boats
  • Select the boat to which you want to add or replace the photo, this will open up that boat's profile
  • Make any changes you wish to make, like renaming the boat, replacing the image, modifying the Startup Checklist and so on
  • Tap SAVE BOAT

How to set up your boat in Nebo?

To set up your boat in Nebo:

  • Go to My Locker > Boats
  • Tap + ADD BOAT
  • Enter your boat details, the fields marked with * are mandatory
  • You can add a profile photo for your boat by tapping + ADD PHOTO
  • Tap SAVE BOAT and you are set to go

PLEASE NOTE: You can always go back and complete the extra information at a later stage or edit the existing profile.

Standby and Underway

What information will I see on Nebo when underway?

Once you have started a voyage, the “Standby” screen becomes the “Underway” screen.

When underway, your boat icon will change from a white dot to a blue boat.

When you are underway, you will no longer see the name tag on your boat. But all others in the community will see your boat name tag (unless you have chosen the Private setting).

The “Underway” screen will give you a lot of information including: a visual of your Track, your speed, two weather forecasts and more.

At the top of the “Underway” screen, on the voyage details card, you will see three vertical dots.

Tap the three vertical dots to:

  • SHARE MY LOCATION by sending someone the Track Me link
  • SHOW LOGS to see the current log entries for this voyage
  • ADD LOG to add your own custom entry to the log
  • ADD PHOTO to the log

Name and burgee dissapeared from my boat

Once you have started a voyage, the “Standby” screen becomes the “Underway” screen.

When underway, your boat icon will change from a white dot to a blue boat.

When you are underway, you will no longer see the name tag and burgee on your boat. But all others in the community will still see this info (if you have not chosen the Private setting).

How to see details of other boats on the Nebo map?

To see details of other boats on Nebo:

  • Go to Standby
  • Tap on any boat icon to see more details
  • From here you can see the boat name, skippers name and if the boat is underway etc
  • Also displayed are basic boat details and the last time their position was updated on Nebo
  • You can also send the boat a private message

PLEASE NOTE: you will not see boat details if the boat’s skipper has set their profile to Private and you are not their Nebo Friend.

My boat is not on the standby screen map

There are several reasons your boat may not be visible on the map, or not showing up in nebo search results.

NOTE: these points do not apply to boats with a nebolink device. Nebolink boats will normally always show on the map.

  • If you have created a new boat, you will not appear on the map until you have completed a voyage that ends on water
  • If your last voyage ended on land you wil be removed from the map
  • If your last voyage was completed more that 30 days ago, you will be removed from the map. This is to prevent unused boats from pollutiing the map.

Prepare for Voyage

How to remove default crew?

You can remove default crew per voyage or permanently.

Remove them per voyage:

  • Tap PREPARE FOR VOYAGE
  • Tap MANAGE CREW
  • Tap the checkbox next to the default crew member’s name to not add them for this voyage

OR to remove them from the default list permanently:

  • Tap the three horizontal dots
  • Tap Add as default
  • The star will be removed from behind this crew member’s name, indicating that they are no longer a default crew member
  • Tap the checkbox to remove them from this specific voyage

How to add default crew?

If you have crew members that join you on every voyage (or at least very often) then it is a good idea to add them as “Default crew”.

Normal crew members will need to have their names re-typed everytime you want to add them to your crew. Whereas default crew, once added, will automatically be added to every voyage until you remove them.

If they are not joining you on a particular voyage you can uncheck them from the list.

To add default crew:

  • Tap PREPARE FOR VOYAGE
  • Tap MANAGE CREW
  • Tap inside the name field and type the name of a crew member
  • Below the text field you will see the name appear
  • Tap the blue + icon
  • Tap the three horizontal dots
  • Tap Add as default
  • A star will appear behind this crew member’s name, indicating that they have been added as a default crew member
  • Add other crew members if you wish
  • Tap CONFIRM CREW

Whether you START VOYAGE now or not, this crew member will be saved to you default crew member list.

Chat

Group chat

On the nebo app, at the bottom of the Standby screen:

  • Tap the Chat icon
  • Tap NEW CHAT
  • At the top of the screen in the Search field, type the name of a Skipper you want to include in your group chat
  • When you see this skipper’s name appear in the suggested list, check the checkbox next to their name
  • This skipper will be added to the chat members list
  • Back in the Search field, enter the name of another skipper
  • When you see this second skipper’s name appear in the suggested list, check the checkbox next to their name
  • This second skipper’s name will also be added to the chat members list
  • Continue adding members to the chat until you have your complete group
  • Tap START CHAT
  • Enter your first message into the message field at the bottom of the screen and press the “paper plane” send icon
  • All members of the group will see this message
  • All members will be able to contribute to that chat

Logs and Voyages

How to add a photo when NOT underway?

There are two ways to add photos to the nebo app, one while you are in a voyage (underway) and one when you are NOT in a voyage (standby).

This is the method for when you are NOT in a voyage.

  • Go to My Locker > Logs
  • Under the date range picker you should see ADD PHOTO
  • Tap ADD PHOTO
  • Tap either "Camera" or "Gallery"
  • Either take a photo or choose one from the Gallery
  • Provide a caption (optional) and check the box to share on the community Feed or not.
  • Tap SAVE

How to add a photo when underway?

There are two ways to add photos to the nebo app, one while you are in a voyage (underway) and one when you are NOT in a voyage (standby).

This is the method for when you are in a voyage.

  • When in a voyage (underway) there will be status bar at the top of the screen giving speed, time & distance
  • Exapnd the status bar by tapping the down chevron on the card
  • In the position coordinates row, tap the three vertical dots
  • Tap ADD PHOTO
  • Tap either "Camera" or "Gallery"
  • Either take a photo or choose one from the Gallery
  • Provide a caption (optional) and check the box to share on the community Feed or not.
  • Tap SAVE

How to share your voyage summary (daily log)?

Share a link to your daily voyage summary via other apps installed on your device:

  • Go to My Locker > Logs
  • Scroll to the blue section with the date and boat name of the day you wish to share (voyage summary PDFs are available for each day, not each voyage)
  • Tap the three vertical dots next to the date and boat name
  • Tap "Share"
  • Choose the app with which you would like to share this link
  • Follow the sharing process for that specific app

How to add notes or weather to a completed log?

  • Go to My Locker > Logs
  • Scroll to the voyage you wish to edit
  • Tap the voyage
  • Tap the three vertical dots
  • At the bottom left tap Edit
  • Tap + ADD LOG (about midway down on the right)
  • Enter notes or weather observations
  • Add a date and time using the date-time picker
  • Tap SAVE LOG
  • Tap SAVE VOYAGE

How to add a text log entry while underway?

To make your own notes in your log:

  • At the top of the “Underway” screen, on the voyage details card, you will see three vertical dots
  • Tap the three vertical dots
  • Tap ADD LOG to add your own custom entry to the log
  • You can also add and edit the auto-populated weather observations
  • Tap SAVE LOG ENTRY and your notes are recorded and you are taken back to the map screen

You can add as many or as few notes as you wish while underway. This function is perfect to make note of points of interest, sail changes, engine on/off, crew shift changes etc.

How to add or edit weather observations in Nebo while underway?

You can make your own weather notes in your log, these observations can be added or edited.

Nebo’s weather is sourced from one of the most accurate third-party sources of hyperlocal weather information. However, it is sometimes nice to be able to add real-time local conditions.

If you would like to edit or add your own weather information, here’s how:

  • At the top of the “Underway” screen, on the voyage details card, you will see three vertical dots.
  • Tap the three vertical dots
  • Tap ADD LOG to add your own custom entry to the log
  • Check the check box for “Include weather report in the entry”
  • Edit the auto-populated weather and/or add your own weather observations.
  • Tap SAVE LOG ENTRY and your weather notes are recorded and you are taken back to the map screen.

How to have a voyage summary PDF resent?

If your voyage summary PDF email did not arrive automatically, or you have lost it, you can have the email resent:

  • Go to My Locker > Logs
  • Scroll to the to a blue section with date and boat name of the summary you wish to have resent (voyage summary PDFs are available for each day, not each voyage)
  • Tap the three vertical dots next to the date and boat name
  • Tap "Email report"

The email should arrive in your email inbox shortly after that.

How to log a voyage?

  • On the standby screen (this is the screen with the map) tap the PREPARE FOR VOYAGE button
  • You will now see the "Set up voyage" screen
  • If you have only one boat it will be chosen by default, if you have more than one, you will need to choose your boat from the dropdown menu
  • Managing crew is optional here. If you usually have the same crew members on your boat, see our FAQ: Prepare for Voyage > How to add default crew
  • Tap START VOYAGE
  • The voyage will begin logging
  • The "Standby" screen is now the "Underway" screen
  • You will notice that your boat icon has changed from a white dot to a blue boat
  • There will now be a voyage status bar at the top of the screen giving Speed, Time and Distance. Tap the down arrow on the status bar to expand the bar to see more details and options
  • To complete the voyage you must tap STOP VOYAGE
  • After tapping STOP VOYAGE your voyage is paused
  • You can now name your voyage, or keep the voyage name that has been automatically generated for you.
  • You can chose your boat status from the dropdown menu
  • You can also choose the share this voyage to Feed, where your nebo friends (only) can see it, by leaving the check box as it is. To keep the voyage private from your nebo friends, uncheck the "Add this voyage to feed" checkbox
  • Tap SAVE VOYAGE

If you have internet connectivity at the time of saving on your device, you should soon see this voyage appear in My Locker > Logs. If you also chose to share it with your friends it will now also be visible in Feed.

Community Markers

Viewing a Community Marker

  • Tap a Community Marker on the map to view a thumbnail image.
  • Tap the thumbnail to see more detail, and to ‘like’ it.

You can control which markers are displayed

  • Tap the Map Options button at the bottom right of the map
  • To filter community markers, use the checkboxes toggle them on and off

You can also report improper markers to Nebo Admin by tapping Report or, if it is one of your markers, edit or delete it.

Adding a Community Marker

Nebo Community Markers are locations you can add to the map that help other boaters.

  • Tap the “pin-plus” button near the bottom right of the map, and choose the type of marker you’d like to add
  • You will then be able to choose a photo from your device, or take a new one, and add a caption
  • You can also move the map marker if it is in the wrong location.

Remember Community Markers should benefit the whole Nebo community. Please do not add selfies or photos of the boat.

Only you and Nebo Admin can delete your markers.

Note that Weather Conditions markers are automatically removed from the map after 2 hours

Friends and Feed

How do I remove other people’s content from Feed?

It is not possible to remove or hide other people’s individual voyages, photos or posts from Feed, but it is possible to remove a person from your friends list and therefore no longer see items in the Feed from them.

To unfriend someone see the FAQ: How to unfriend someone in Nebo

How to allow friends or family to track your voyage?

Nebo makes it easy to share your location with fellow boaters or anyone left behind on land.

If you want someone to follow your location you there are two ways:

1. If they have the nebo app - they can just open the app, tap the search icon on the lower right of the screen, type in your boat name and they will see where you are on the nebo map.

2. If your friend does not have the nebo app - you can send them the Track Me link:

  • Go to My locker > Profile
  • Tap TRACK ME
  • Tap SHARE MY LOCATION
  • Your device will ask you to choose which method you would like to use to send out this link
  • Tap the chosen method
  • The app associated with that method should open
  • The rest of the process will be specific to the method/app you have chosen to send out the Track Me link

When the friend receives the link they will be able to click on the link and see a webpage with a map that has just your boat on it.

If you are “underway” they will see your current position, otherwise they will see the position where your last voyage ended.

Try sending the link to yourself and clicking on it.

PLEASE NOTE: Your location won’t be updated if you don’t have a cellular data connection.

How to unfriend someone in Nebo?

If you no longer want to interact with another Nebo user you can unfriend them.

  • Go to Feed > Friends
  • You will see a list of your Friends, tap on the three horizontal dots
  • Tap on the “Remove from friends” option

This person will not know you have unfriended them.

How to delete a voyage in Nebo?

Deleting a voyage is helpful when you have run some ‘test’ voyages or if you simply do not want to keep a particular voyage log for any reason.

To delete a voyage, go to:

  • My Locker > Logs
  • Tap the voyage you would like to delete, this will bring up details of that voyage.
  • At the top right, tap the trash can icon
  • Tap DELETE

How to hide your logs and photos from the Nebo feed?

Nebo’s Feed is where information you share gets posted. When you save a voyage it will automatically be posted to the Nebo feed (unless you turn this function OFF). Here is how to turn this function off to hide your logs and photos from the Nebo feed:

  • When you are underway and want to finish your voyage, tap STOP VOYAGE
  • At the top of the screen you will see a voyage status card
  • Uncheck the “Add this voyage to feed” checkbox

To not post your photo to Feed see the FAQ: How to take a photo & save it but not share it to the Nebo Feed.

PLEASE NOTE: your voyages and photos are only shared with Nebo users you’ve specifically ‘friended’. Your posts do not get shared to their friends, unless they are also your friends.

How to like or comment on your friends voyages?

To like or comment on your friends’ voyages:

  • Click on Feed from the bottom menu
  • To like or comment on your friends’ voyages, photos or posts, scroll to the relevant item and tap the like icon to like, or tap on the comment link to write a comment.

How to remove a log or photo you have already shared to the Nebo feed?

If you have saved a photo or a log with the ‘Share to Feed’ function ON but now want to remove this from the feed, follow these steps to remove a log or photo you have already shared to Feed:

  • Go to My Locker > Logs
  • Scroll to the Photo or Log you wish to remove/hide from the Feed.
  • Tap the three vertical dots
  • Tap “Hide”. This will remove the visibility of this log or photo from the Feed. You will still have this log or photo stored in your ‘My Logs’ but it will no longer be visible on the Nebo feed (ie: to anyone you have ‘friended’ on Nebo).

PLEASE NOTE, if the item is a photo you also have the option to delete it:

  • Tap “Delete” this will remove the photo completely from nebo

How to take a photo & save it but not share it to the Nebo Feed?

You may not want all your nebo friends to see a photo that you are saving to a log.

To add a photo while underway and not add it to Feed, on the voyage details card at top of the screen:

  • Tap on the three vertical dots
  • Tap either “Camera” or “Gallery”
  • Either take a photo or select one from the gallery
  • Uncheck the checkbox for “Share on feed”

This will still include the photo in your log and the voyage summary PDF that is emailed to you, but the photo will not show up to your friends in Feed.

How do I post text or photos to the Feed?

  • Click on Feed
  • Tap in the field at the top that says “Share your experience…”
  • Here you can simply type in some text or add a photo, or both.
  • To add a photo, tap ADD PHOTO, choose Camera or Gallery. If you choose Camera the camera app will open. You can take a new photo or choose one from the gallery.
  • Tap SHARE POST

How to review your logs in the app?

Once you have completed a voyage and clicked STOP VOYAGE (or your nebolink has stopped your voyage automatically), your voyage will be saved into My Locker > Logs. To review your logs in the app simply go to:

  • My Locker > Logs
  • You can then scroll down to see all of your logs.
  • Simply click on the title of any of these logs to see more detail.
  • If you would like to share any of these logs, click on the three horizontal dots to the right of the voyage date then tap Share.

NOTE: You will also be emailed your PDF log each day.

How to see details of other boats on the Nebo map?

Here is how to easily see details of other boats on Nebo, simply go to:

  • Go to Standby >
  • Click on any boat icon.
  • From here you can see the boat name, skipper’s name and if the boat is underway, on a mooring etc.
  • Also displayed are basic boat details and the last time their position was updated on Nebo.
  • You can also send the boat a private message.

Note that you will not see boat or skipper details if the skipper has chosen to keep them Private.

Use the magnify glass icon at the lower right of the Standby screen to search for boats or Nebo community members.

How to share an experience with your friends?

Nebo has made it even easier to quickly and easily share your boating highlights with your fellow boating friends. To share an experience with your friends:

  • Go to Feed >
  • Then click in the top box ‘Share your experience…’ to add your text and / or add a photo by clicking on ADD PHOTO.
  • Click on SHARE POST and you’re done.

Note: Anything you post here will be shared only with people that you have ‘friended’ on Nebo. They will see this when they click on their Feed in Nebo.

General Enquiries

How to delete my nebo account?

You are able to delete your nebo (Nebo Global) account in the nebo app by going to My Locker > Profile > Delete Account.

Tap Delete Account.

Then, when you are asked "Are you sure you want to delete your account?" tap DELETE

WARNING: this will permanently delete your account and cannot be undone.

All personally identifiable data is deleted (name, email etc), and any social login IDs.

The deletion of data is immediate and there is no additional retention period.

Sold my boat and want to transfer nebolink ownership

This is our usual process when a boat changes owner...

1. You will need to remove the nebolink serial number from your boat in the app.

Go to My Locker > Boats
Tap on your boat name
In the Nebolink section, tap DETAILS
Tap REMOVE NEBOLINK (bottom right)
Tap Yes
Tap SAVE BOAT

2. You will need to cancel your nebolink subscription (this ends all further charges).

3. If the new owners wish to use the nebolink, please have them send us a note (info@nebo.global) saying that they have bought your boat, giving their name and email address.

We need the details of the new owners so that we can:
a) Send the link they need to purchase a transfer.
b) give them guidance on how to create an account, boat and add the serial number.

Can I use Nebo without mobile network coverage?

YES, you can still use Nebo to log your voyage whilst you are outside mobile phone range.

Nebo will still be tracking your voyage and will fill in your route as soon as you re-enter mobile coverage again.

However, some features will not be active during periods when you have no mobile phone network, eg:

  • The Track Me link
  • Messaging

PLEASE NOTE: other Nebo users will not see your current location - they will see the location just before you lost network coverage.

How to save battery power while using Nebo?

  • We recommend that you switch your screen off when you are not interacting with Nebo.
  • As with all apps that use your device GPS, it is best to keep the device on charge.

Settings

How to stop Samsung phones killing nebo app?

Some mobile devices have aggressive battery conservation techniques that will force Nebo to sleep in the background, thereby creating a gap in your voyage log. It might be possible for you to adjust these settings on your device’s operating system.

  • Go to My Locker > Cog Icon (Settings)
  • Tap on How to keep Nebo running in the background to see relevant information
  • Also, you may want to visit this website for tips www.dontkillmyapp.com

How to change your imperial and metric settings?

  • Go to My Locker > Cog Icon (Settings)
  • Here you can individually select units for: speed, distance, short distance and temperature
  • Tap SAVE SETTINGS

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